What does the term "process owner" refer to?

The term "process owner" refers specifically to the individual responsible for managing and optimizing a specific workflow. This role encompasses overseeing the entire process, ensuring that it aligns with organizational goals, and implementing necessary changes to enhance efficiency and effectiveness. The process owner acts as a key decision-maker, guiding the process from start to finish, and is accountable for its performance.

By focusing on management and optimization, the process owner facilitates continuous improvement and responds to challenges that may arise within the workflow. This vital function is crucial in maintaining the quality and productivity of the workflow, which ultimately supports the organization's strategic objectives.