What is a use case in workflow analysis?

A use case in workflow analysis is defined as a scenario that outlines how a user interacts with a system to achieve a goal. This approach focuses on the user’s perspective, capturing the various ways that specific tasks or objectives can be accomplished. It helps to identify the requirements of a system from an end-user standpoint, detailing the interactions between the user and the system, and providing insight into how workflows can be structured to facilitate those interactions efficiently.

Within the context of workflow analysis, use cases are crucial for understanding user needs, as they help in designing processes that are intuitive and effectively address user challenges. By articulating the desired outcomes and interactions, use cases guide the development of workflows that better serve the users, ensuring that the final system is aligned with their expectations and objectives.