Which metrics are essential for evaluating workflows?

Task completion time, error rates, and stakeholder satisfaction are essential metrics for evaluating workflows because they provide insights into efficiency, quality, and the overall effectiveness of the process.

Task completion time measures how long it takes to complete a specific workflow, allowing organizations to identify bottlenecks or delays that may hinder productivity. By tracking error rates, organizations can assess the quality of work produced within the workflow and pinpoint areas that require improvement or additional training. Stakeholder satisfaction complements these metrics by providing feedback from those impacted by the workflow, ensuring that the needs and expectations of all parties involved are being met.

In contrast, options that focus on aspects such as employee satisfaction and company growth or marketing reach and customer demographics, while valuable for other evaluations, do not reflect the direct performance and efficiency of workflows themselves. These metrics pertain more to broader organizational goals and external market conditions rather than the internal processes that drive a workflow's effectiveness.